Component Distribution Made Easy

Phone 973-377-9566
Email: sales@americanmicrosemi.com

Support Policies

Shipping
Shipping Costs and Options.

View Shipping

Store Policies
Store Policies and Guidelines.

View Policies

FAQ
Frequently Asked Questions (technical).

View FAQ

   

Terms & Conditions
Our Terms and Conditions.

View Terms & Conditions

Contact Us
Go here to see our contact information.

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Shipping Costs & Options
All shipping occurs on business days only unless otherwise specified. Please note that a processing period of up to 24 hours may be applied.

All orders, including Expedited orders, placed after 2:00 pm will be processed the next business day.

International Shipping Our preferred Carrier is FedEx.
We do International Shipping using FedEx INTERNATIONAL PRIORITY only.

International Shipping Rates
FedEx International Shipping $69.99
FedEx Canada World Wide Express-$57.87$57.87
FedEx Mexico International Economy$25.99
FedEx Australia World Wide Express$42.89
FedEx New Zealand World Wide Express$39.89
FedEx Europe World Wide Express$45.99
FedEx India Japan Taiwan Korea Singapore World Wide Express$45.99
FedEx Brazil Argentina World Wide Express$48.99
FedEx Europe World Wide Express includes: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom.

US Shipping

Free Shipping!
(Orders over $150.00)
Free FedEx GROUND shipping for domestic orders over $150.00!
FedEx Ground$6.99
USPS Smart Post 7-10 Business days$5.99
FedEx Priority Overnight$32.99
FedEx 2 Day$14.99
FedEx 3 Day Express Saver$12.99
FedEx 2 Day Hawaii, Alaska, PR®$21.56
Please note: Most of the order ships in 1-2 business days. It will take up to 24 hours to process your order before shipping, so please call (973) 377-9566 for assistance on shipping.

Document Contents

 

Minimum Store Policies

  • Minimum
    We have a no minimum at our online store.  

 

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Shipping Policies, Rates and Methods

  • Time to Ship
    Most orders ship the next business day, and nearly all ship within 2 business days. However, we can not make guarantees about the exact date your order will leave our facilities. We can not anticipate periods of extremely high order volume, inclement weather conditions, acts of God, or other circumstances that may affect the ability of your package to ship within the normal timeframe.
  • Preferred Carriers
    Our preferred shipping carrier is FedEx, and all rates are calculated using FedEx methods. If you have your own preferred carrier, please send us a message to that effect so that we may adjust the shipping charges on your order.
  • Flat Rate Shipping
    For your convenience, we utilize flat-rate shipping costs per FedEx method. This means that most domestic FedEx orders will have shipping charges calculated automatically attached during the checkout process. Certain oversize or overweight items may require an additional FedEx fee. We are not making money off your shipping and handling fees, we are only trying to cover the cost of delivering your purchase in a timely and reliable fashion. If you would like to discuss alternative shipping arrangements, please call one of our customer care representatives at (610) 863-4343  during normal business hours — Monday through Friday 8AM to 5PM Eastern Standard Time
  • Shipping Insurance
    All shipping charges include handling & insurance. If you require additional insurance, please let us know in the comment section of the order form.
  • Order Expediting and Rush Delivery
    All orders are packaged and shipped in the order they were received. In order to provide the best possible service to all our customers, we will not expedite individual orders under normal circumstances. We may allow (at our discretion) rush delivery to hospitals and emergency care providers, aerospace and aviation services, and public and private utilities in cases of service interruption. If you would like to be negotiate rush delivery, please call one of our customer care representatives at (610) 863-4343 during normal business hours — Monday through Friday 8AM to 5PM Eastern Standard Time.
  • FedEx Ground Timeline
    Orders shipped by FedEx Ground have an estimated transit time specified by the graph below. This is provided for your convenience and for estimation purposes only, and should not be considered a guarantee of delivery within the given timeframe.
  • International Orders
    AMS reserves the right to ship international orders via our preferred method, particularly in situations where FedEx ground is not available. All of our orders will be shipped from Pennsylvania, and shipping costs will be added to the order total. In the case of returns, the customer is responsible for the return shipping  costs to the warehouse.  Furthermore, export documentation may be required before shipment is to be made and to be filled out by the customer.  Incorrect or incomplete details may delay the products from being shipped.   

 

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Additional Fees and Limitations

  • FedEx Limitations — FedEx will not ship to a P.O. Box address, so please refrain from entering a PO Box as anything other than a billing address.  Some FedEx orders may be subject to "residential" charges: this is determined by FedEx, not by American Microsemiconductor, and we apologize for any inconvenience or resulting fees.
  • Your Shipping address must be correct. If any part is incorrect or missing, FedEx will charge back $10.00 to the customer for address correction.

 

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Lost or Damaged Packages

  • Items damaged in shipment are insured. Inspect your order when it arrives. DO NOT sign for a damaged parcel without a full inspection of the contents. If you receive a damaged item, notify your local FedEx terminal within 24 hrs. or call (610) 863-4343 for instructions. Please call (610) 863-4343 if your order is not received within two weeks. It is most likely lost in transit. Orders may be tracked directly on www.fedex.com with the package tracking number. We can furnish that number, or we can track the package for you. Packages sent by U.S. mail require a 90 day waiting period to file a claim.

 

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Product Warranties

  • NEITHER AMSYX NOR ITS SUPPLIERS WILL HAVE ANY LIABILITY OR OBLIGATION TO CUSTOMER OR ANY OTHER PERSON FOR ANY CLAIM, LOSS, DAMAGE, OR EXPENSE CAUSED IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, BY THE INADEQUACY OF ANY PRODUCTS FOR ANY PURPOSE, BY ANY DEFICIENCY OR DEFECT IN ANY PRODUCT(WHETHER OR NOT COVERED BY ANY WARRANTY), BY THE USE OR PERFORMANCE OF
    ANY PRODUCTS OR BY ANY FAILURE OR DELAY IN
    AMSYX.COM'S PERFORMANCE HEREUNDER, OR FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, HOWEVER CAUSED, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY OR LOSS OF BUSINESS OR PROFIT, WHETHER OR NOT CUSTOMER WILL HAVE INFORMED AMSYX OF THE POSSIBILITY OR LIKELIHOOD OF ANY SUCH DAMAGES.   Customer acknowledges that except as specifically set forth or referenced in this paragraph, THERE ARE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, IN ADVERTISING MATERIALS, BROCHURES, OR OTHER DESCRIPTIVE LITERATURE) BYAMSYX.COM OR ANY OTHER PERSON, EXPRESS OR IMPLIED, AS TO THE CONDITION OR PERFORMANCE OF ANY PRODUCTS, THEIR MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE.  AMSYX.COMASSUMES NO RESPONSIBILITY OR LIABILITY WHATSOEVER FOR MANUFACTURER'S PRODUCT SPECIFICATIONS OR THE PERFORMANCE OR ADEQUACY OF ANY DESIGN OR SPECIFICATION PROVIDED TO ARROW BY OR ON BEHALF OF CUSTOMER
  • Use of the customer's part number on any document or on any
    products is for convenience only and does not constitute any
    representation by Arrow with respect to the performance, specifications,
    or fitness of any part for any purpose.

 

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Customer Service and Satisfaction

  • Your satisfaction as a customer is very important to us. If you have any comments or questions, please call or email us at your convenience. We encourage you to leave us feedback about your orders and to inform us of any difficulties you may have encountered while navigating our website/online store.
  • If you had issues with respect to usability, layout, design, or were unable to find what you were looking for, feel free to let us know by using the contact form or sending an email to .

 

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Product Alerts

  • Our store is being restocked all the time, and we add new items with regularity. If you would like to be alerted when new items become available, or receive an email when a product is re-stocked, please email us email us

FAQ
  • How long has AMS been in business?

 AMS has been  supplying the global electronics industry for over 40 years.

  • How secure are my transactions?

Our site uses SSL for transactions. Our website is the most secure in the aftermarket. In the 20 years we have been supplying semiconductors online, we have never had a security problem.

  • Can you supply parts not currently listed on your online store?

Yes. On our home page simply click on ….??? (RFQ), enter the part number and click on Go. We will answer your request, in less than an hour.

  • How long does it to take to ship my order?

98.4% of orders are shipped the same day and you will receive a tracking number.

  • I am concerned about privacy.


Standard Terms and Conditions of Sale

1. PLEASE READ THIS AGREEMENT CAREFULLY. IT CONTAINS THE SOLE TERMS AND CONDITIONS OF SALE THAT APPLY TO THE CUSTOMER'S PURCHASE OF PRODUCTS FROM AMSYX.COMor American Microsemiconductor Inc.  (INDIVIDUALLY AND COLLECTIVELY, "THE COMPANY"). ANY DIFFERENT OR ADDITIONAL TERMS SET FORTH IN CUSTOMER'S PURCHASE ORDER OR SIMILAR COMMUNICATION ARE OBJECTED TO AND SHALL NOT BE BINDING ON THE COMPANY UNLESS A SEPARATE AGREEMENT HAS BEEN SIGNED BY AN AUTHORIZED OFFICER OF THE COMPANY. BY PLACING AN ORDER FOR PRODUCTS FROM THE COMPANY, OR BY ACCEPTING DELIVERY OF THE PRODUCTS DESCRIBED ON THE APPLICABLE PACKING SLIP, BILL OF LADING AND/OR INVOICE RECEIVED WITH THE PRODUCTS, YOU AGREE TO BE BOUND BY AND ACCEPT THESE TERMS AND CONDITIONS OF SALE.

 

2. AVAILABILITY AND PRICING:

Product listings, specifications, availability, and pricing are subject to change without notice. Orders are not binding upon the Company until accepted by an authorized representative of the Company. Prices listed and charges discussed herein are in U.S. dollars. Some products may not be available for shipment outside the United States. The Company reserves the right to refuse service, terminate accounts or cancel orders in its sole discretion. The Company may also change or modify these Terms and Conditions of Sale from time to time without notice. If ordering from the Company's catalog, the prices shown therein reflect the latest information available at the time of the printing of the catalog or uploading of an electronic catalog. Customers using electronic catalogs agree to immediately upload updated versions upon receipt from Company. Prices charged will be those prevailing when an order is placed regardless of method of order. For scheduled deliveries over 60 days, the Company reserves the right to charge the Customer the price of the products at shipment if higher. The Company's quoted prices do not reflect the cost of accommodating Customer's purchases via credit card or any third-party procurement services, software or e¬commerce providers and the Company may accordingly pass through the additional charges incurred as a result of Customer's use of such purchasing methods. Prices shown do not include any Federal, State or local taxes or any present or future sales, use, excise, value-added or similar taxes. Where applicable, such taxes shall be billed as a separate item and paid by Customer. Orders are accepted with the understanding that such taxes will be added, as required by law.  Selected products containing precious metals are subject to a surcharge.

 

3. PAYMENT TERMS:

The Company shall have the right of set¬off and deduction for any sums owed. If Customer fails to pay within payment terms, the Company may defer shipments until such payment is made and may, at its option, cancel all or any part of unshipped orders. The Company reserves the right to add a $40.00 service charge on all returned checks. Credits granted by the Company must be used within one year. Credits not taken within one year are subject to cancellation, and the Company shall have no further liability. Customer shall pay the Company all costs incurred by it in collecting any past due amount from Customer, including all court costs and attorney's fees, provided, however, if the foregoing charges exceed that rate which may be lawfully charged under applicable law, then such charges shall be calculated so as not to exceed the lawful rate.

 

4. CUSTOMER'S FINANCIAL CONDITION:

The Company reserves the right in its absolute discretion to grant, refuse or discontinue any extensions of credit, or reduce or suspend any credit limit at any time. Company also reserves the right to cancel any order, require payment in advance, or require the Customer to provide adequate assurance of performance, without any liability by the Company, in the event of the Customer's insolvency, filing of a petition in bankruptcy, the appointment of a receiver or trustee for Customer, or the execution by Customer of an assignment for the benefit of creditors.

 

5. CREDIT CARDS:

We accept credit and procurement cards from American Express®, MasterCard®, VISA® and Government purchase cards. A surcharge may be assessed for Customers who routinely pay past due invoices by credit card.

 

6. RETURNS:

Returning product to  American Microsemiconductor Inc. is easy. Please follow the simple procedures below to return product for replacement product or for a credit to your account, at your option:

 

Please call your  American Microsemiconductor Inc. Customer Service Representative to obtain a Return Merchandise Authorization number (RMA) prior to returning product. Sorry, American Microsemiconductor Inc.cannot accept any product returns without a RMA. For all non¬warranty related returns:

 

Returns must be made within 20 days of the original invoice date.

All returned product must be in the original packaging and in resalable condition.

"Not In Catalog Items" and all products specified as "Non¬Cancelable/Non-Returnable" (NC/NR) are not returnable.

Return freight charge must be prepaid. C.O.D. returns cannot be accepted.

Warranty related return procedures will be determined by the manufacturer's warranty policy for the applicable product. Please contact your Newark or element14 inc Customer Service Representative for details.

 

7. INTERNATIONAL ORDERS:

Export orders requiring special handling, packaging, and documentation are subject to additional charges. Export orders are accepted on the basis of payment in advance of shipment by a check in U.S. funds, wire transfer, international money order or credit card. Prices are FCA Company Warehouse in accordance with Incoterms 2000 and do not include insurance, freight, brokerage, duty or taxes.

 

8. EXPORT CONTROLS:

Products purchased or received under these Terms and Conditions of Sale are subject to export control laws, restrictions, regulations and orders of the United States. Customer agrees to comply with all applicable export laws, restrictions and regulations of the United States or foreign agencies or authorities, and shall not export, or transfer for the purpose of re¬export, any product to any prohibited or embargoed country or to any denied, blocked, or designated person or entity as mentioned in any such United States or foreign law or regulation. Customer represents and warrants that it is not on the Denied Persons, Specially Designated Nationals or Debarred Persons List and is not otherwise prohibited by law from purchasing the products or services hereunder. Customer shall be responsible to obtain any license to export, re¬export or import as may be required.

 

9. SHIPPING & HANDLING/DELIVERY:

All U.S. domestic shipments are FCA Shipping Point in accordance with Incoterms 2000 and in all cases title shall pass upon delivery to the carrier at point of shipment and thereafter all risk of loss or damage shall be upon Customer (without regard to which party pays for the shipping costs). Company and carrier handling charges apply. Next Day and Second Day Air Service is available within the 48 contiguous states, Alaska, Hawaii, and Puerto Rico. Delivery dates provided in advance are estimates only and shall not represent fixed or guaranteed delivery dates. Export shipments are on the basis of FCA Company Warehouse in accordance with Incoterms 2000, with the Company charging separately for the costs, insurance, and freight to bring the products to the named place of destination.

 

10. HAZARDOUS APPLICATIONS PROHIBITED:

THE COMPANY'S PRODUCTS ARE NOT DESIGNED, RECOMMENDED OR AUTHORIZED FOR ANY OF THE FOLLOWING APPLICATIONS: HIGH-RISK APPLICATIONS SUCH AS SAFETY, LIFE SUPPORT, SURGICAL IMPLANT, NUCLEAR, OR AIRCRAFT APPLICATIONS, OR FOR ANY USE OR APPLICATION IN WHICH THE FAILURE OF A SINGLE COMPONENT COULD CAUSE SUBSTANTIAL HARM TO PERSONS OR CATASTROPHIC PROPERTY LOSS; OR FOR ANY MILITARY OR WEAPONRY USE, INCLUDING BUT NOT LIMITED TO CHEMICAL, NUCLEAR, BIOLOGICAL, AIRCRAFT, MISSILE, AND SIMILAR MILITARY APPLICATIONS. UNLESS AN AUTHORIZED OFFICER OF THE MANUFACTURER HAS AUTHORIZED OR APPROVED ANY SUCH USE(S) IN WRITING, OR ALTERNATIVELY HAS PROVIDED CUSTOMER WITH A DOCUMENT SIGNED BY AN AUTHORIZED OFFICER WAIVING CUSTOMER'S RESPONSIBILITY FOR ANY SUCH USE, CUSTOMER ASSUMES ALL RISK AND LIABILITY FOR USE OF COMPANY'S PRODUCTS IN ANY SUCH APPLICATIONS AND AGREES TO DEFEND, INDEMNIFY AND HOLD BOTH THE COMPANY AND THE MANUFACTURER OF THE PRODUCTS HARMLESS AGAINST ALL LOSSES, LIABILITIES, CLAIMS AND DAMAGES THAT MAY BE INCURRED DUE TO USE OF THE COMPANY'S PRODUCTS IN ANY OF THESE PROHIBITED APPLICATIONS.

 

11. WARRANTY & LIMITATION OF LIABILITY:

There are no warranties for value added services, services bundled with the products, or other services provided by the Company. THE COMPANY MAKES NO OTHER WARRANTIES AND ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. CUSTOMER IS RESPONSIBLE FOR INSTALLATION AND USE IN ACCORDANCE WITH MANUFACTURERS' INSTRUCTIONS AND THE COMPANY SHALL NOT BE RESPONSIBLE FOR CUSTOMER'S IMPROPER SELECTION OF A PRODUCT FOR A PARTICULAR APPLICATION OR OTHERWISE. No warranty will apply if the products are in any way altered or modified after delivery by the Company. THE COMPANY'S LIABILITY ON ANY CLAIM FOR LOSS OR DAMAGE ARISING OUT OF THIS AGREEMENT OR FROM THE PERFORMANCE OR BREACH OF THIS AGREEMENT OR CONNECTED IN ANY MANNER WITH THE SUPPLYING OF ANY PRODUCTS OR SERVICES HEREUNDER, OR THE SALE, RESALE, OPERATION OR USE ALLOCABLE TO SUCH PRODUCTS OR PART THEREOF INVOLVED IN THE CLAIM, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND FOR PROPERTY DAMAGE AND DEATH) OR OTHER GROUNDS, SHALL NOT IN ANY EVENT EXCEED THE PRICE ALLOCABLE TO SUCH PRODUCTS OR PART THEREOF INVOLVED IN THE CLAIM, REGARDLESS OF CAUSE OR FAULT. IN NO EVENT SHALL THE COMPANY BE RESPONSIBLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUES, SALES, DATA, BUSINESS, GOODWILL OR USE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THE PARTIES AGREE THAT WITHOUT THIS LIMITATION OF LIABILITY THE COMPANY WOULD NOT HAVE AGREED TO THE PRICE OR TERMS AND CONDITIONS OF THIS AGREEMENT. THE LIMITATION OF LIABILITY SET FORTH HEREIN APPLIES BOTH TO PRODUCTS AND SERVICES PURCHASED OR OTHERWISE PROVIDED HEREUNDER. 

 

If the Company provides Customer with advice, training, applications support, or other assistance which concern any products supplied hereunder, or any equipment, system or the like in which the product may be installed, the Company's giving of such advice or assistance will not subject the Company to any liability, whether based on contract, warranty, tort (including negligence) or other grounds. In order to maintain quality Customer service, the Company may monitor or record telephone calls and other communications.

 

12. DESCRIPTIONS:

All specifications, drawings, illustrations, descriptions and particulars of weights, dimensions or capacity and other details including, without limitation, statements regarding compliance with legislation or regulation (together "Descriptions") wherever they appear (including, without limitation, in catalogs, on web sites, on dispatch notes, invoices or packaging) are intended to give a general idea of the products, but will not form part of this Agreement. If the Descriptions of any products differ from the manufacturers' description, the latter shall be deemed to be correct. 

 

13. INTELLECTUAL PROPERTY RIGHTS:

The Company shall in no event whatsoever be responsible or liable in the event of any claim of infringement of any such rights.

 

The Company's entire catalog(s) and website(s), including without limitation, the content of the catalog(s) and website(s) is copyrighted as a collective work under United States laws and applicable international copyright laws and the Company owns the full copyright in its catalog(s) and website(s), including without limitation in the selection, coordination, arrangement and enhancement of the content contained therein. Except as stated below, none of the materials in the Company's catalog(s) or on its website(s) may be reproduced, distributed, republished, downloaded, copied in any form or by any means, displayed, posted, transmitted, modified, translated, added to, updated, compiled, or abridged without the prior written permission of the Company. Customer may download, store, print and copy selected portions of the content in the Company's catalog(s) and website(s) provided Customer: (1) only uses the content downloaded, stored, or printed for furthering Customer's business with the Company; (2) does not publish or post any part of the content from the catalog(s) or website(s) in any other catalog or on any other Internet site; (3) does not publish or broadcast any part of the content from the catalog(s) or website(s) in or on any other media; and (4) does not modify or alter the content from the catalog(s) or website(s) in any way or delete or modify any copyright or trademark notice.

 

 

14. FORCE MAJEURE:

The Company shall not be liable for loss or damage caused by any delay or failure to perform resulting in whole or in part from Acts of God, severe weather conditions, labor disruptions, governmental decrees or controls, insurrections, war, risks, shortages, inability to procure or ship product or obtain permits and licenses, insolvency or other inability to perform by the manufacturer, delay in transportation, any other commercial impracticability and/or any circumstances beyond the control of the Company in its business operations.

 

15. GOVERNING LAW:

This Agreement and any sales hereunder shall be governed by the laws of the State of New Jersey without regard to conflicts of law rules and venue shall be in the federal and state courts of  State of New Jersey, United States of America.

 

 

16. SEVERABILITY:

If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, such provision(s) shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

 

17. WAIVER:

The Company's failure to insist on performance of any term or condition contained in this Agreement, or failure to exercise any of the Company's rights hereunder, shall not constitute a waiver of any of the Company's rights or remedies under this Agreement.

 

18. NO THIRD PARTY BENEFIT:

The provisions set forth in these Terms and Conditions of Sale are for the sole benefit of the parties hereto, and confer no rights, benefits or claims upon any person or entity not a party hereto.

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